This unit applies to all employees wishing to enter the transport and logistics industry, however is predominantly aimed taxicab to multi-combination drivers. It can also be used within the warehousing and logistics sectors of the industry.

The unit is to enable a driver to enter and participate in the activities typical of a workplace. Introduction activities will be in accordance with the regulatory requirements and operational policies and procedures of the transport industry. In the case of taxi drivers, if the original context of this unit changes i.e. moving from one state or territory to another, then the unit may be re-assessed.

Work involves the development of the basic skills and knowledge to participate safely and effectively in workplace activities.

Work is performed under some supervision, generally within a team environment.

ELEMENT

PERFORMANCE CRITERIA

1Identify major areas of the transport industry in terms of organisational structures, functions and occupations

1.1 Organisational structure of the industry and the relationship of structure to each occupation and classification grouping are outlined

1.2 Equipment and technology used in the workplace are identified in terms of basic features and functions

2Apply legislation, regulations and codes of practice governing the transport industry

2.1 Individual driver responsibilities under the current legislation are identified and acted on in the conduct of duties

2.2 Individual responsibilities under workplace policies and procedures are identified and acted on in the conduct of duties

2.3 Individual responsibilities under licence conditions applicable to the operation of vehicles and conditions attached to vehicle drivers are identified and acted upon in the conduct of duties

3Identify key elements of industrial relations environment in which the driver works

3.1 Key elements of industrial relations environment in which the driver works are identified

3.2 Rights and responsibilities of drivers under contracts are identified

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant legislation and regulations, including OH&S and road safety legislation

Relevant OH&S and environmental procedures and regulations

Key elements of industrial relations relevant to the transport industry

Workplace procedures, codes of practice, standards and duty of care requirements as they apply to the transport industry

Sources of information and documentation needed in the transport industry

Workplace structures including roles and responsibilities

Depot/company locations

Emergency procedures

Basic workplace documentation and record keeping procedures and requirements

Customer service standards and procedures

Workplace hazards and related minimisation procedures

Personal protective equipment and instructions for its use

Required skills:

Communicate effectively with others when completing workplace orientation and induction procedures

Read and interpret instructions, procedures, information and signs relevant to the job role

Interpret and follow operational instructions and prioritise work

Complete documentation related to job role

Operate electronic communication equipment to required protocol

Work collaboratively with others when completing job role activities

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or address any identified problems that may occur when completing induction to the transport industry

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify workplace products and services and their features

Identify and correctly use equipment, processes and procedures

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

locating, interpreting and applying relevant information

identifying workplace structures, roles and responsibilities of the individual's authority system, and contacts

explaining the workplace procedures and ethical requirements relevant to the job role

explaining workplace operating principles, products and services relating to the job role

explaining the purpose and requirements of the customers' needs and the impact of that relationship to industry

using workplace colloquial and technical language, and communication technologies in the workplace context

conveying information in written and oral form

maintaining basic workplace documentation and records

explaining the contract arrangements for different job roles

showing evidence of application of relevant legislation as it applies to the job role

showing evidence of application of relevant guidelines relating to the use of equipment as it applies to the job role

showing evidence of application of emergency procedures as it applies to the job role

identifying processes to report any workplace incidents and/or problems in accordance with regulations

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Organisational structures may include:

peak bodies/professional associations

depots, their locations and typical operating procedures

regulatory and licensing bodies

owner status and relationships

operator status and relationships

Equipment and technology may include:

small, medium, large semi-trailers in differing configurations

taxicab and associated equipment

GPS and other electronic devices that are part of the day-to-day operations of the job role

street directory

mobile phone

Operations may be conducted:

by day or night

in enclosed spaces

in exposed conditions

in controlled or open environments

Legislative and regulatory requirements may include:

Transport Act and transport regulations, and specific regulations applicable to some types of transport (i.e. taxicabs)

road safety legislation and regulations

OH&S legislation and regulations

equal opportunity/anti-discrimination legislation and requirements

fatigue management requirements

state WorkCover requirements

various contract arrangements

ABN, GST and BAS requirements

obligations of a driver as part of the public transport system or the wider community

Policies and procedures may include:

workplace procedures, checklists and instructions

relevant guidelines relating to the use of equipment

operations manuals

induction documentation

competency standards and training materials

relevant legislation, regulations and related documentation

emergency procedures

This unit contains employability skills.